Shop Nation LLC, doing business as Shop Nation Store (“Shop Nation,” “we,” “us,” or “our”), operates shopnationstore.com.
This Privacy Policy explains how we collect, use, disclose, and retain personal information when you visit our website, purchase products, contact us, participate in our marketing programs, or otherwise interact with our store.
“Personal information” means information that identifies, relates to, or can reasonably be linked to an individual, as defined by applicable law.
1. Information We Collect
Information You Provide
Depending on how you interact with us, we collect:
- Contact information: Your name, email address, phone number, billing address, and shipping address.
- Purchase and transaction information: Products ordered, payment status, order history, discounts, returns, refunds, and related transaction details.
- Payment information: Information needed to process your payment. Payment-card details are handled by our checkout and payment providers. We receive transaction information and limited payment details as made available by those providers.
- Account information: Information associated with an account you create, including login and account preferences.
- Customer-service information: Messages, order details, photos, attachments, and other information you provide when asking for help.
- Marketing preferences and consent records: Email and SMS subscription choices, consent records, and unsubscribe requests.
- Submitted content: Reviews, photos, videos, survey responses, and other materials you choose to submit.
Please note
Please do not send full payment-card numbers, government identification numbers, or other unnecessary sensitive information through email or customer-support messages.
Information Collected Automatically
When you visit or interact with our website or marketing communications, we and our service providers collect information using cookies, pixels, logs, and similar technologies.
This information may include:
- IP address, browser type, operating system, device identifiers, and language settings.
- Approximate location derived from your IP address.
- Referring pages, pages and products viewed, searches, and interactions with the website.
- Shopping-cart activity, checkout activity, and purchase events.
- Cookie identifiers and privacy preferences.
- Interactions with emails, advertisements, and text-message links, where the relevant tracking is enabled.
Information From Other Sources
We receive information from providers that help operate our business, including payment processors, shipping carriers, customer-support tools, return-management providers, analytics services, and marketing platforms.
This can include payment confirmations, delivery updates, fraud indicators, return information, and information about interactions with our advertising.
2. How We Use Information
We use personal information to:
- Process payments and fulfill orders.
- Deliver physical products and digital purchases.
- Provide order confirmations, shipping updates, and other service communications.
- Manage accounts, returns, refunds, and applicable warranty requests.
- Respond to questions and provide customer support.
- Maintain and improve our website, products, and customer experience.
- Understand website usage and evaluate marketing performance.
- Send marketing communications consistent with your choices and applicable law.
- Personalize advertising where permitted.
- Detect and prevent fraud, unauthorized access, and misuse.
- Maintain business, tax, accounting, and consent records.
- Comply with legal obligations and establish, exercise, or defend legal claims.
We do not treat acceptance of our Terms of Service or this Privacy Policy as consent to marketing messages where separate consent is required.
3. How We Disclose Information
We disclose information as reasonably necessary for the purposes described in this policy.
Service Providers
We use providers that help operate our business, including:
- Shopify: Store hosting, checkout, order management, and related commerce services.
- Payment providers: Payment processing and transaction verification.
- Gorgias: Customer support and related communications.
- Loop: Return processing and management.
- Klaviyo: Email and SMS subscription management, consent records, message delivery, automated campaigns, and campaign reporting.
- Shipping and fulfillment providers: Shipment preparation, delivery, tracking, and delivery investigations.
- Analytics and technology providers: Website functionality, security, performance, and usage analysis.
Providers receive information relevant to their services. Their handling of information is subject to applicable contracts, their role in processing the information, and applicable law.
Shopify also processes certain information for its own purposes as described in the Shopify Consumer Privacy Policy.
Advertising Partners
Where advertising integrations are enabled and permitted by your privacy choices and applicable law, we disclose information to advertising partners to measure campaigns, build or match audiences, and show relevant advertisements.
Information involved may include identifiers, contact information used for audience matching, browsing activity, cart activity, and purchase events.
SMS subscription consent and opt-in records are subject to the additional restrictions in Section 5.
Legal, Security, and Business Purposes
We may disclose information:
- To comply with legal obligations or valid legal process.
- To investigate fraud, security incidents, or unlawful conduct.
- To protect the rights, safety, or property of customers, Shop Nation, or others.
- To professional advisers, such as attorneys, accountants, and insurers, where necessary.
- In connection with a proposed or completed merger, acquisition, financing, or transfer of business assets, subject to applicable confidentiality requirements and legal restrictions.
- At your direction or with your consent.
A business transfer does not, by itself, authorize a new party to use your SMS consent for its own marketing.
4. Email Marketing
We use Klaviyo to send marketing emails where permitted by law and consistent with your preferences.
You may unsubscribe using the link in a marketing email or by contacting support@shopnationstore.com.
Unsubscribing from marketing emails does not prevent us from sending necessary nonmarketing communications about purchases, deliveries, returns, account security, or customer-service requests.
Email and SMS subscriptions are managed separately. You may unsubscribe from either channel or request removal from both.
5. SMS Marketing and Mobile Information
We use Klaviyo to help operate our SMS marketing program.
If you expressly opt in to SMS marketing, we collect and use your mobile number, subscription preferences, consent records, message history, and relevant interaction information to manage your subscription, deliver messages, measure performance, and honor your choices.
Messages may include promotional offers, sale announcements, and product updates, as described when you subscribe. We do not currently send abandoned-cart reminders by SMS.
SMS marketing consent is optional and is not a condition of purchase. Providing a phone number for shipping or customer support does not, by itself, enroll you in marketing texts. Consent to email marketing does not constitute consent to SMS marketing.
Message frequency varies. Message and data rates may apply.
SMS Information Sharing
Our commitment
We do not sell, rent, or share SMS opt-in information, consent records, or mobile numbers collected for our SMS program with third parties or affiliates for their own marketing or promotional purposes.
We disclose information to Klaviyo and other providers, including telecommunications providers, as necessary to operate and support our messaging program. Disclosures required by law remain permitted.
The general advertising disclosures elsewhere in this policy do not authorize the use of SMS opt-in information or consent records for unrelated advertising.
SMS Choices
Reply STOP to unsubscribe or HELP for assistance. You may also email support@shopnationstore.com with the mobile number associated with your request or communicate your request through another reasonable method.
We will honor clear opt-out requests promptly and within applicable legal deadlines. You may receive one nonpromotional confirmation message.
Unsubscribing from SMS marketing does not affect your purchase, return, or warranty rights. Email and SMS subscriptions are managed separately; you may request removal from either or both.
Our Terms of Service contain additional SMS program terms.
6. Cookies, Analytics, and Advertising
Cookies and similar technologies help us operate the store, remember preferences, analyze activity, and support advertising.
We use these technologies for:
- Essential functions: Shopping carts, checkout, authentication, security, and privacy preferences.
- Preferences: Remembering selections and settings.
- Analytics: Understanding visits, product interest, and website performance.
- Advertising: Measuring campaigns and delivering or evaluating relevant advertisements.
We use Google Analytics to help understand website usage. Information about Google’s practices is available in Google’s Privacy Policy. Google also offers a Google Analytics opt-out browser add-on.
Cookies may last for a browsing session or remain until they expire or are deleted. Their duration depends on the technology and provider.
Where consent is required, nonessential technologies are subject to that consent.
Your Tracking Choices
You can manage cookies through your browser and through privacy controls made available on our website. Blocking essential cookies may affect checkout, login, or other functions.
You can also contact support@shopnationstore.com to exercise applicable rights concerning sale, sharing, or targeted advertising.
Advertising-platform settings and industry opt-out tools may provide additional choices, but they do not replace rights or choices available directly through our store.
Privacy preferences may apply only to a particular browser or device. You may need to renew your choices after clearing cookies or using a different device.
7. Sale, Sharing, and Targeted Advertising
We do not sell personal information in exchange for money.
However, disclosures to advertising partners may qualify as a “sale,” “sharing,” or processing for “targeted advertising” under applicable privacy laws, even without a monetary payment.
These activities may involve identifiers, online activity, and purchase information used for advertising or measurement.
Where applicable law provides an opt-out right, you may exercise it through the privacy controls available on our website or by emailing support@shopnationstore.com.
We honor legally recognized opt-out preference signals, including Global Privacy Control, where required by applicable law. Such signals generally apply to the browser or device sending them and may be associated with an identifiable account where required and technically supported.
Traditional “Do Not Track” browser signals are different from legally recognized opt-out preference signals. We do not treat a traditional Do Not Track signal as a universal instruction to stop all processing.
8. Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy.
Retention depends on the type of information and why we hold it. Relevant factors include:
- Completing orders and providing ongoing support.
- Managing returns, warranties, and disputes.
- Meeting tax, accounting, and other legal requirements.
- Preventing fraud and maintaining security.
- Maintaining evidence of marketing consent and honoring opt-out requests.
- Applicable limitation periods and legal holds.
We may retain limited suppression information after an unsubscribe or deletion request so we can continue honoring your choice.
Deletion rights are subject to legal exceptions. We do not promise to erase records that we are required or legally permitted to retain.
9. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
No website, transmission method, or storage system can be guaranteed completely secure. Please protect your account credentials and contact us if you suspect unauthorized activity.
10. Your Privacy Rights
Depending on your location and the laws that apply to our business, you may have rights to:
- Know whether we process your information and obtain access to it.
- Receive information about collection, use, and disclosure.
- Correct inaccurate information.
- Request deletion.
- Obtain a portable copy of eligible information.
- Opt out of sale, sharing, or targeted advertising.
- Withdraw consent where processing relies on consent.
- Object to or restrict certain processing.
- Limit certain uses of sensitive personal information.
- Opt out of certain profiling or automated decisions with legally significant effects.
- Appeal a denied request, where provided by law.
- Lodge a complaint with an appropriate regulator.
Not every right applies to every person or processing activity.
Submitting a Request
Email support@shopnationstore.com or write to the address below. Describe your request and provide enough information for us to identify the relevant records.
We may need to verify your identity for access, correction, or deletion requests. We will not require identity verification for an opt-out request where prohibited by law, although we may need information to identify the records or browser to which it applies.
Authorized agents may submit requests where permitted, subject to reasonable verification of their authority.
We respond within applicable legal deadlines. If we deny a request, we will explain the basis and any available appeal process. To appeal, email us with the subject line “Privacy Request Appeal.”
We will not unlawfully discriminate against you for exercising privacy rights.
11. International Processing
We are based in the United States. Our providers may process or store information in the United States, Canada, and other countries where they operate.
Privacy laws in those countries may differ from those where you live. Where applicable law requires safeguards for international transfers, we use the legally required safeguards.
European Economic Area and United Kingdom
Where the GDPR or UK GDPR applies to our processing, the legal basis depends on the activity:
- Contract: Processing purchases, delivering products, and providing requested services.
- Legal obligations: Maintaining required records and responding to lawful requests.
- Legitimate interests: Operating and securing our business, preventing fraud, improving services, and conducting permitted marketing, where those interests are not overridden by your rights.
- Consent: Activities requiring consent, such as certain marketing or nonessential tracking.
Where processing relies on consent, you may withdraw it without affecting the lawfulness of earlier processing.
You may contact us to request information about applicable transfer safeguards or to exercise your rights. You may also complain to your local data-protection authority.
12. Children’s Privacy
Our store is intended for a general adult audience and is not directed to children under 13.
We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can investigate and take appropriate action.
We do not knowingly sell or share personal information of individuals under 16 for cross-context behavioral advertising.
13. Third-Party Websites
Our website may link to services or websites operated by others. Their privacy policies apply to information you provide directly to them.
We are not responsible for independent third-party privacy practices. This does not remove our obligations concerning information we disclose to our own providers or partners.
14. Changes to This Policy
We may update this policy to reflect changes in our practices, services, or legal requirements.
We will update the date above and provide additional notice or obtain consent where required by law. Posting an updated policy does not, by itself, authorize uses requiring new consent.