At Shop Nation Store, we want you to feel confident trying our products. That’s why we offer a 30-day satisfaction guarantee on eligible physical products purchased directly from shopnationstore.com.
Install it, reasonably test it, and decide whether it meets your needs. If you’re not satisfied, we’ll cover return shipping and refund your purchase as described below—without a return-label or restocking fee.
Exclusions
Digital products, gift cards, and the digital portion of bundles are excluded from the satisfaction guarantee. For Dust Collection & Build Plans Bundles, $40 is allocated to the digital build plans and is nonrefundable once delivered, including on sale purchases. See Section 7 for details.
1. Return Window
Submit your return request through our return portal within 30 calendar days after delivery of the item.
After receiving your return instructions and prepaid return label, give the package to the carrier within 14 calendar days.
If you cannot access the portal or need additional time, email support@shopnationstore.com before the applicable deadline. We consider extension requests individually.
2. Eligible Physical Products
You may install and reasonably test an eligible physical product to determine whether it meets your needs. Ordinary signs of installation or testing do not, by themselves, make a product ineligible for return.
Please return the product with all included physical components, hardware, and accessories. Remove loose sawdust and pack the item securely. Original packaging is helpful but is not required if suitable protective packaging is used.
Our voluntary satisfaction guarantee does not cover damage caused by misuse, accidents, improper installation, or modifications unrelated to a product defect.
If an item appears ineligible or arrives with missing components, we will explain the issue and proposed resolution before closing the request. We do not charge a restocking fee.
These conditions do not limit remedies available for defective or misdescribed products under applicable law.
3. How to Return an Item
- Open our return portal and follow the prompts to locate your order.
- Select the item and provide the reason for your return.
- Follow the instructions provided to obtain your prepaid return label. We may request photos or additional information to help resolve the issue.
- Pack the item securely and ship it to the address provided in your return instructions.
- Keep your tracking information until the return is complete.
Please do not mail items back without first submitting a return through our return portal or emailing support@shopnationstore.com for return instructions. Use the return address provided through that process, which may differ from the address on your original package.
If you complete your return through the portal, no separate email or contact with customer support is required. If the portal cannot locate your order or process your request, email us for assistance.
4. Return Shipping and Original Shipping Charges
Not satisfied with your purchase? For eligible physical-product returns requested within our 30-day return window, we cover return shipping and refund the returned product’s purchase price, applicable tax, and original shipping charges attributable to that product. If you return all physical items in your order, we refund the full original shipping charge.
For bundles containing digital build plans, the product refund excludes the nonrefundable digital portion described in Section 7.
You will not be charged a return-label or restocking fee for an eligible dissatisfaction return.
Our error, defects, or shipping damage: If we sent the wrong item, the item arrived damaged, the product is defective, or our compatibility description was inaccurate, we also cover necessary return shipping. If a refund is the agreed resolution, it includes the affected physical product’s purchase price, applicable tax, and original shipping charges attributable to that product. Bundle refunds are calculated as described in Section 7, subject to any additional remedies required by law.
Use our return portal to obtain return instructions and a prepaid label. If the portal cannot process your request, email support@shopnationstore.com so we can arrange the return. Please obtain a label through the portal or customer support rather than purchasing your own.
5. Refunds
We will evaluate your return and issue any approved refund within seven business days after receiving the returned item. If we agree that no return is necessary, we will issue the refund within seven business days after confirming that resolution.
Refunds are made to the original payment method. Purchases paid with a gift card are refunded to a gift card. For purchases using multiple payment methods, refunds are allocated to the original payment methods as applicable.
The product refund is based on the amount actually paid after discounts, plus applicable refundable tax. For Dust Collection & Build Plans Bundles, the nonrefundable digital portion is excluded as described in Section 7. Original shipping charges are refunded as described in Section 4.
We will notify you when your refund has been issued. Your bank or payment provider may need additional time to post it.
If we cannot approve a return, we will explain the reason and available next steps.
For this policy, “business days” means Monday through Friday, excluding U.S. federal holidays.
6. Exchanges
We do not offer direct exchanges. To receive a different product, return the original item under this policy and place a separate order for the correct item.
The new order is subject to current pricing and availability.
7. Digital Products, Gift Cards, and Bundles
Digital Products
Downloadable build plans, STL files, and other digital content are not eligible for change-of-mind or dissatisfaction returns or refunds once delivered or made available for download, except where required by law.
If you receive the wrong file, cannot access your purchase, or believe the content is defective or materially different from its description, contact us so we can investigate and provide an appropriate remedy.
Gift Cards
Gift cards are not returnable or redeemable for cash except where required by law.
Physical DIY Kits
Physical kits are evaluated under the physical-product return rules above. A kit is not treated as a digital product merely because it includes downloadable instructions.
Dust Collection & Build Plans Bundles
Our Dust Collection & Build Plans Bundle includes a physical dust collection kit and digital build plans. The digital build plans are delivered by email immediately after purchase.
A fixed $40 of the bundle purchase price is allocated to the digital build plans. Once delivered, this $40 digital portion is nonrefundable for change-of-mind or dissatisfaction returns. This allocation also applies to discounted or sale purchases.
If you return the physical dust collection kit under our 30-day satisfaction guarantee, your product refund will equal the total bundle price you actually paid, after discounts, minus $40, plus applicable refundable tax. We cover return shipping and refund original shipping charges as described in Section 4.
Example
- Bundle price paid
- $100
- Digital build plans (nonrefundable)
- −$40
- Product refund for the physical kit
- $60
Applicable refundable tax and original shipping charges are handled separately.
This allocation applies to purchases for which the $40 allocation was disclosed before purchase. Earlier purchases remain subject to the terms presented when the order was placed.
The digital build plans are excluded from the 30-day satisfaction guarantee. This exclusion does not limit remedies required by law if the digital content is defective, incorrectly supplied, or materially different from its description. If you experience an issue with your digital files, contact support@shopnationstore.com.
8. Damaged, Defective, Incorrect, or Missing Items
Inspect your order when it arrives and contact support@shopnationstore.com as soon as reasonably possible if something is damaged, defective, incorrect, or missing.
Include your order number, a description of the problem, and photos where reasonably available. Please retain damaged packaging while we investigate a shipping-damage claim.
We will work with you to arrange an appropriate resolution, such as replacement components, a replacement product, or a refund. We will cover necessary shipping costs for problems attributable to us or to damage during shipment to you.
The 30-day satisfaction-guarantee window does not shorten any applicable warranty coverage or rights provided by law.
9. Purchases Through Other Sellers
This return process applies to purchases made directly from shopnationstore.com. For purchases through Amazon or another seller, start with that seller’s return process.
Any applicable Shop Nation warranty or statutory rights remain separate from the seller’s ordinary return process.
10. Your Legal Rights and Policy Updates
This policy supplements your rights under applicable consumer-protection laws and does not exclude or restrict rights that cannot legally be waived.
For our voluntary return program, the policy presented when you placed your order applies to that purchase. Later changes will not retroactively reduce that offer.