Shop Nation Store ships physical products to U.S. customers and to international destinations available at checkout. Below you’ll find information about order processing, shipping, tracking, and delivery assistance.
For help with an order, email support@shopnationstore.com and include your order number.
1. Order Processing
Orders ship within 2–5 business days after the order is placed, unless a different processing timeframe is clearly disclosed before purchase.
Business days are Monday through Friday, excluding U.S. federal holidays.
We hold orders for at least one business day before shipping to give customers an opportunity to request changes. This holding period is included in the 2–5-business-day processing timeframe; it is not additional time.
Processing time is separate from carrier transit time. Selecting a faster shipping service does not shorten order processing unless we expressly offer that option.
2. Order Changes and Cancellations
If you need to change your shipping address, correct an item, or cancel an order, email support@shopnationstore.com as soon as possible with your order number and requested change.
We will make reasonable efforts to accommodate requests received before shipment, but submitting a request does not guarantee that the change can be made. A change or cancellation is confirmed only when you receive confirmation from us.
Once a package has been handed to the carrier, we generally cannot change its contents, redirect it, or cancel delivery. Eligible physical products may be returned under our Returns & Refunds Policy.
Cancellation of a physical shipment does not automatically cancel or refund digital content already delivered. Digital purchases and bundles are subject to the terms disclosed before purchase and our Returns & Refunds Policy.
3. Shipping Methods and Costs
U.S. orders: Packages are shipped through USPS.
International orders: Available destinations, carriers, and shipping services are displayed at checkout. International customers may select an alternative carrier where offered.
Shipping charges are shown before you complete your purchase.
Any delivery estimates shown at checkout refer to carrier transit time unless expressly stated otherwise. Estimates are not guaranteed delivery dates unless the selected service explicitly includes a delivery guarantee.
4. Tracking Your Order
We email tracking information when your shipping label is created or your order is dispatched.
A shipping notification or “label created” status does not necessarily mean the carrier has received the package. Shipment occurs when the package is handed to the carrier.
Tracking updates may take time to appear, and packages may occasionally move between facilities without receiving an individual scan.
If tracking remains at “label created” beyond our stated processing timeframe, email us so we can investigate.
5. Delays Before Shipment
If we cannot ship within the timeframe presented when you placed your order, we will notify you by that deadline, explain the delay, and provide a revised shipping estimate if one is available.
We will offer you the option to agree to the delay or cancel the unshipped merchandise for a refund. We will obtain consent where required by law and will not treat silence as consent where affirmative consent is required.
If we cannot fulfill your order or do not obtain the consent required to delay it, we will cancel the affected unshipped merchandise and issue the required refund, including applicable tax and shipping charges.
6. Delayed or Lost Packages
If your package is overdue, tracking has stopped updating, or you believe it may be lost, email support@shopnationstore.com. You do not need to wait 30 days to report a problem.
We will review the tracking history and work with the carrier to investigate. We may ask you to confirm your delivery address or provide information reasonably needed for a carrier inquiry.
A temporary tracking delay does not necessarily mean a package is lost. However, we will not require you to wait solely because a tracking number remains active.
U.S. shipments: If the carrier confirms that your package is lost, we will offer a replacement at no additional cost or a refund for the undelivered physical merchandise, applicable tax, and associated original shipping charges.
If a U.S. package remains undelivered 30 calendar days after carrier acceptance, we will offer that resolution without requiring you to wait for a carrier insurance claim to be completed.
International shipments: Transit and customs timelines vary by destination and service. We will investigate overdue shipments and communicate the next steps and expected resolution timeframe based on the selected service, tracking history, and any customs information. If the package is confirmed lost, we will offer a replacement or refund for the undelivered physical merchandise, applicable tax, and associated original shipping charges.
Nothing in this section limits any earlier remedy required by applicable law. Digital content already delivered is handled separately under our Returns & Refunds Policy.
7. Packages Marked Delivered but Not Received
If tracking shows delivery but you cannot locate the package:
- Confirm the shipping address on your order.
- Check around the delivery location and with household members, neighbors, building staff, or your mailroom.
- Contact us promptly so we can help investigate with the carrier.
A delivery scan is part of the investigation and does not, by itself, resolve every claim. We will review the available information, including any evidence of misdelivery, and explain the proposed resolution.
8. Incorrect Addresses and Returned Packages
Please review your shipping address carefully before completing your purchase.
If you notice an error, email us immediately. We cannot guarantee an address correction after an order has shipped.
If a package is returned to us, we will contact you to confirm the address and arrange an appropriate resolution.
When the return was caused by an address error supplied by the customer, an unclaimed package, or a refused delivery, additional shipping charges may apply to reshipment. We will disclose any charge and obtain your agreement before reshipping.
If we or the carrier caused the delivery error, we will not charge you to correct it.
Any refund instead of reshipment will be handled under our Returns & Refunds Policy and applicable law. A refused delivery does not replace the return process described in that policy.
9. International Duties, Taxes, and Customs
International orders may be subject to import duties, taxes, brokerage charges, or other destination-country fees.
Unless checkout expressly states that these charges are included or prepaid, they are the customer’s responsibility and are separate from our shipping charges.
Customs inspections and clearance may delay delivery. Customers may need to provide information or pay applicable charges to the carrier or customs authority before a package can be released.
If an international shipment is refused or returned because required charges were not paid or clearance information was not provided, contact us to discuss the available options. We will explain any proposed reshipping charges or refund deductions before proceeding, subject to applicable law.
10. Damaged Packages or Missing Contents
If an order arrives damaged or with missing contents, email support@shopnationstore.com as soon as reasonably possible.
Include your order number, a description of the issue, and photos of the product and packaging where reasonably available. Please retain the packaging while we investigate.
We will arrange an appropriate resolution under our Returns & Refunds Policy and cover necessary shipping costs for damage during shipment to you or fulfillment errors attributable to us.
11. Digital Products
Digital build plans, STL files, and other downloadable products are delivered electronically rather than shipped.
For Dust Collection & Build Plans Bundles, the digital build plans are emailed immediately after purchase, while the physical dust collection kit ships separately under the processing timeframe above.
If you cannot locate your digital delivery email, check your spam or junk folder and then contact us for assistance.
12. Your Legal Rights
This policy does not exclude or restrict rights or remedies that cannot legally be waived. If applicable law requires a different resolution or timeframe, we will follow that requirement.